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FREE DOMESTIC SHIPPING ORDERS OVER $60

restrictions apply

Store Open Tue-Sat 11am-5pm

Available for Private Shopping Appointments

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Return Policy

Our standard return period is 14 days from delivery date. Preorder, special order, gift cards, and sale items can not be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. In certain situations a partial refund will be granted for any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. f you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund by 5 business days from receiving confirmation from us, please contact us at hello@happymonkeymiami.com. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@happymonkeymiami.com and send your item to: Happy Monkey, 8210 NE 2nd Ave. Miami, FL 33138. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will receive a digital gift card. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, we highly recommend shipping via UPS or FedEx, our local United Postal Service isn't very good at delivering packages. 

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